HP NonStop Technical Support Analyst/Representative – Closed

May 25, 2016

Computer Security Products Inc. (CSP) has an opening for a full-time HP NonStop Technical Support Analyst /Representative based in our Mississauga office. This position is required immediately.

Please Note: Candidates without prior experience in HP NonStop systems will not be considered.

Duties will include:

  • Providing high quality telephone and e-mail customer support directly to customers, prospects and partners of CSP.
  • Maintaining in-depth knowledge of CSP and related products.
  • Troubleshooting specific problem situations as identified through escalation policies and procedures.
  • Ensuring timely, professional responses to customer inquiries and accurately documenting and tracking all customer interactions.
  • Providing product training as required to customers, partners and staff
  • Knowledge and technical support of in-house NonStop systems including NonStop-X

Job Requirements:

  • Minimum of 5 years in a customer/technical support position with the HP NonStop platform.
  • Strong problem solving skills and impeccable attention to detail.
  • Strong interpersonal and communication skills.
  • Needs to work well with minimal supervision.
  • Self-starter with great attitude able to work cooperatively in a team environment
  • Must be capable of taking initiative.
  • Possess a drive to please customers, ensuring that every interaction is a positive experience.
  • Ability to work effectively under pressure.
  • Excellent written and verbal communication skills.

Candidates should have a solid background in IT, specifically pertaining to HP NonStop platform.  Knowledge of system management utilities such as SCF, FUP, EDIT/TEDIT, PERUSE, TACL, etc. is essential.  Exposure to security methods and in particular SAFEGUARD, is desired.  Knowledge of NonStop OSS and any CSP solutions experience is a definite asset.

Salary will be commensurate with experience and skills.  Please send resumes to HRapps@CSPsecurity.com